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No service AGAIN! after technician left NEW neighbors house

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New Poster

No service AGAIN! after technician left NEW neighbors house

This is the 3rd time that when a new neighbor moves in we lose service. We are extremely frustrated and would like this resolved today. I can’t believe how this keeps happening!? It’s 2 single family homes on one pole THATS IT!!!! nobody else. Daniel in customer service thought it was funny when I said I will go to the pole and switch the wires around myself. We want this escalated!!!
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Official Employee

Re: No service AGAIN! after technician left NEW neighbors house

Hi Shawnwar216, I sincerely apologize for the interruption in your service. We take these matters seriously and I would like to get a tech out as soon as possible to get everything back up and running for you. To get started could you please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message"?


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Official Employee

Re: No service AGAIN! after technician left NEW neighbors house

Hi Shawnwar216, unfortunately I don't see a response from you here so I will need to close this thread as completed. If you need further assistance please create another post and someone from our team will be able to assist you further. Have a good day 🙂  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!