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No more option on web or phone app to setup a IN STORE APPOINTMENT

RetiredInFl
Contributor

No more option on web or phone app to setup a IN STORE APPOINTMENT

The option to setup an appointment at my local Xfinity store is no longer available on my WEB account or through my iPhone My Account app.  What's the story?  I have no desire to stand in line wfor an hout waiting to go in the store.  There are web links to setup a store appointment but they all lead to only the list of stores and no place to make an appointment.

RetiredInFl
Contributor

Re: No more option on web or phone app to setup a IN STORE APPOINTMENT

Anyone else having this issue?

ComcastMichele
Official Employee

Re: No more option on web or phone app to setup a IN STORE APPOINTMENT

@RetiredInFl, Thanks for taking the time to reach out to us regarding our service locations. Many of our locations are now operating under normal hours. You can use this site for the hours and location nearest you https://comca.st/39k3VCC. Once you find the store nearest to you, if you click on view store details specific locations will have the option to book an appointment. 


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RetiredInFl
Contributor

Re: No more option on web or phone app to setup a IN STORE APPOINTMENT

If there was I would not have posted this message. There USED TO BE that option but it no longer exists and yes, the store has had normal hours for months. I have tried 3 stores in my area ZIP 32162. Besides, it no longer matters since the unanswered question is 2 weeks old.
ComcastGabe
Official Employee

Re: No more option on web or phone app to setup a IN STORE APPOINTMENT

No problem. We apologize for the delayed response. We are doing our very best to respond as quickly as possible during these challenging times. The option to schedule an appointment online should be available again. At Comcast, our aim is to always provide digital options to make your experience a great one! The issue may be due to our webpage going through maintenance. Thank you so much for your time and business! Please feel free to reach out if have any additional questions or concerns. We are here to help!


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RetiredInFl
Contributor

Re: No more option on web or phone app to setup a IN STORE APPOINTMENT

There still is no appointment option and there hasn’t been for at least the 3 weeks I have been checking. I have tried 2 stores and tried 3 computers 2 different browsers an iPad and 3 different iPhones There is a link to schedule appointments but when it is accessed it just takes you to the screen with store info and no place to schedule an appointment.
ComcastGabe
Official Employee

Re: No more option on web or phone app to setup a IN STORE APPOINTMENT

Hmm! That is strange. I appreciate you greatly for working with me on this. I used that same [link](https://comca.st/3t04d9J) for booking an appointment for a store nearest to my location. When I hit the link, I see the stores available with a “View Store Details” option. After clicking on the “View Store Details” option, I am able to pull up the store and see two additional options. There is normally a “Get Directions” and “Book Appointment” option. When you click on the “View Store Details” option do you see the “Get Directions” option? Would you mind sending over a screenshot of what you are seeing when you click the “View Store Details option?”


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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RetiredInFl
Contributor

Re: No more option on web or phone app to setup a IN STORE APPOINTMENT

See attached. From iPhone. Same on pc and on iPad.
1908CD5B-28CB-4913-B2FD-579C9FCB2EE6.jpeg
52205557-8990-4A4B-9DC9-49924F7F1697.jpeg
90F59305-4841-4852-9739-6271C44CF770.png
75AECC70-3C0E-461B-B7B9-F1209801D71C.jpeg