Hi, kat48. Thank you for posting here in the community for support. That's strange you have not gotten a confirmation email yet. I would be happy to look into this for you. Please send me a PM with your first and last name, we can go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Great! I have just replied. Talk soon.