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No code for $5.99 holiday coupon.

New Poster

No code for $5.99 holiday coupon.

I tried to activate my coupon and Xfinity requires a 16 digit code. There is no code on the holiday coupon. Can you help?


Thank you!

New Poster

Re: No code for $5.99 holiday coupon.

I am having the same issue. Did you contact customer service? I am going to try to chat with an agent regarding this. 


It would be great to know how we can utilize the mailed coupon. 



Official Employee

Re: No code for $5.99 holiday coupon.

@beardsleyf  I am so sorry to hear that you are having trouble activating your coupon. You do not require an activation code. For your convenience, I have listed the steps here to get that coupon activated. Let me know if you experience any issues.

Click the Activate Your Coupon button in the email that was sent to you or, if you received a letter in the mail, visit the Xfinity microsite at

Click the Sign In button, then sign in using your Xfinity ID and password.

Click Begin Activation.

Choose how you want to use your coupon.

  • The option to apply your coupon to an Xfinity On Demand rental or purchase is pre-selected.
  • If you want to use your coupon as a credit on your bill, click Select a different way to apply your coupon, then click the radio button next to Apply as a credit to your monthly bill.
  • After you've made your selection, click Activate.
  • Verify that the coupon has been applied to the right place. If you selected the rental/purchase credit option, you'll see your current balance each time you sign in to, as well as the option to view your balance history.
  • You can also view and activate Xfinity Coupons from the Xfinity My Account app on X1.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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