Community Forum

No Service

EdwardT
New Poster

No Service

My phone and internet were without service here in Houston for multiple days and I should be credited for my days of loss.
ComcastLizzy
Official Employee

Re: No Service

Hello, @EdwardT. Thank you for reaching out to our team about the service interruption you experienced. I know Uri did some damage in your area, so I hope everyone is safe. We'll be happy to review your account for applicable credits. You're in the right place for help. 🙂 Please send me a message by clicking on "ComcastLizzy" and then selecting "Message". Please message me with your first and last name and complete service address.


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EdwardT
New Poster

Re: No Service

<Edited Personal Information>
Houston, TX.
77061

ComcastAnna
Official Employee

Re: No Service

@EdwardT thanks for reaching out with the information requested. Moving forward please don't post any personal information in the Xfinity public forum. Your security is a #1 priority for us. Please send me a private message by clicking my username "ComcastAnna" and selecting "Send Message" from the drop down. I look forward to continuing our discussion in private! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!