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No Internet and no help

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New Poster

No Internet and no help

I have been with Xfinity for 4 months and feel unwanted. Internet started going in and out in the middle of a Zoom meeting, which had to be cancelled. Spent 45 minutes on the phone with a tech person whose accent was difficult decipher and was given a tech appoint for 48 later. Phone has since gone out and I am losing money and on Monday my daughter will have a school problem. I get the impression that Comcast could care less and I will be lucky if anyone shows on Monday. Clearly if you have to wait 48 hours for an appointment, the company doesn’t have enough techs. I expected a little more effort for $220 a month.
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Official Employee

Re: No Internet and no help

Hello there, @Apenguin415andy

 

I can help with your internet. You reached the right place for help. Our team will do our best. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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