Hi, glennclosurdo. Thanks for posting here for support! Sorry you're having difficulties reaching a solution to this. You came to the right place for help, we would be glad to look into this for you. Please send me a PM with your first and last name, physical address of the new build and any request number you may have.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.