Community Forum

New construction

Highlighted
New Poster

New construction

I have moved to a new house and had Xfinity in my old apartment in the same town.  My house was just completed this year and the address has been established with the post office.  I have called a couple of times and have been told that their is no service in my area even though the neighborhood has been established for several years.  Obviously, I have been a loyal customer and don't want to leave but I do need internet and cable at my house.  Any help that can be provided is appreciated.

 

Thank you

Highlighted
Expert

Re: New construction


@BIGJ6669 wrote:

I have moved to a new house and had Xfinity in my old apartment in the same town.  My house was just completed this year and the address has been established with the post office.  I have called a couple of times and have been told that their is no service in my area even though the neighborhood has been established for several years.  Obviously, I have been a loyal customer and don't want to leave but I do need internet and cable at my house.  Any help that can be provided is appreciated.

 

Thank you


It is entirely possible Comcast doesn't service that area you have moved to, regardless of how long the neighborhood has been established.  Ask your neighbors what service they're using and able to get.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!