Community Forum

New address

Highlighted
New Poster

New address

Been trying to get my house added into xfinity system to see if we could have them get us cable. Currently invalid address. Neighbors have xfinity.
Highlighted
Official Employee

Re: New address

Hi Chris, 

 

Can you private message me your address, email, and mobile phone number, and we can put a ticket in? Click my name and click "message".

 

Things to note:

  1. Just because your neighbors have service does not guarantee you will have service eligibility as well due to a variety of factors (e.g. easements/right of way/distance from our infrastructure).
  2. If construction is required, there's a cost component involved. We can provide a cost estimate based on our planning data before we send someone out to do a site survey if one is warranted.

I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!