Hi Chris,
Can you private message me your address, email, and mobile phone number, and we can put a ticket in? Click my name and click "message".
Things to note:
- Just because your neighbors have service does not guarantee you will have service eligibility as well due to a variety of factors (e.g. easements/right of way/distance from our infrastructure).
- If construction is required, there's a cost component involved. We can provide a cost estimate based on our planning data before we send someone out to do a site survey if one is warranted.
I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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