We moved into a new construction home in January 2020 and started the process to have Comcast service at this address immediately. Several technicians were sent out, a site survey was conducted, and $3600 paid to a construction department. The construction department has cashed the check but has made no contact and we have no ability to contact them directly. Customer service reps seem to have no knowledge of the process and they state there is no option but to wait for the department to contact us, but they would put a request in for the department and to expect a call within 72 hours. This process started nearly 10 months ago and has made little progress since and still no contact from construction. My occupation requires an connection and I desperately need service at my address.
Hi, Dproberts17. Good afternoon and congrats on the new home! We appreciate you reaching out here in the community for support and making us aware of your situation. We completely understand the urgent need for internet to be established, especially considering the fact that your occupation relies on it. We certainly want to look into this for you as soon as possible to get you some answers and any information on next steps for installation. Please send me a PM with your first and last name, we will continue from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thank you so much! We look forward to speaking with you.