New Construction Help

I recently finished building a new house. Neighbors on all sides of the house have Comcast internet. I have been calling for going on 3 weeks trying to get someone out to do a site survey and install internet service. Everytime I call, I'm told it will be two days. It's been 3 weeks with nothing and I've called at leadt 6 times. Can anyone put me in touch with whoever does the site surveys?