New Construction Condo Service Installation Issue

[mtowns589]

I purchased a condo in a 12-unit new construction building. I ordered comcast xfinity shortly after because the xfinity chat assistant said the building was hooked up with comcast xfinity. When the technician came out to activate the wifi, he showed me that the lines to the building had been cut and the box in the back had been torn out and not replaced. He contacted comcast construction to have them put in a request to reconnect the building. He said they would call me me when they were ready to come install a new box and reconnect the lines but I have not received a call. Is there anyway to check on the status my construction request? I am moving in in one week and I work from home and need internet in order to do my job.

[terri2001]

Good luck with that. I've been waiting for a month. I hope it goes better for you. 

[KGNiquette12]

Unfortunately, I am in a very similar situation. I am closing on my new construction home in a little over a week and can’t get a straight answer from anyone over in CS. There is even an Xfinity box on the house, yet they tell me that the address is not serviceable. I don’t know who to contact or how to open a ticket.