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mtowns589
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Sunday, November 15th, 2020 1:00 PM

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New Construction Condo Service Installation Issue

I purchased a condo in a 12-unit new construction building. I ordered comcast xfinity shortly after because the xfinity chat assistant said the building was hooked up with comcast xfinity. When the technician came out to activate the wifi, he showed me that the lines to the building had been cut and the box in the back had been torn out and not replaced. He contacted comcast construction to have them put in a request to reconnect the building. He said they would call me me when they were ready to come install a new box and reconnect the lines but I have not received a call. Is there anyway to check on the status my construction request? I am moving in in one week and I work from home and need internet in order to do my job.

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4 years ago

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terri2001

Contributor

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16 Messages

5 years ago

Good luck with that. I've been waiting for a month. I hope it goes better for you. 

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Niquette12

Regular Visitor

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3 Messages

5 years ago

Unfortunately, I am in a very similar situation. I am closing on my new construction home in a little over a week and can’t get a straight answer from anyone over in CS. There is even an Xfinity box on the house, yet they tell me that the address is not serviceable. I don’t know who to contact or how to open a ticket.

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user_944141

Visitor

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1 Message

4 years ago

I have been trying to get a technician to run a coax cable to my condo for two weeks. The customer service agent always says someone will call me "tomorrow" to set up the appointment, but they never do. Right now I am using an xfinity wifi hotspot, but I work from home and need something more stable.

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XfinityBillie

Official Employee

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3.5K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the frustration and I am truly sorry for this experience. You did respond to a thread that is 6 months old and we certainly never want your concerns to be missed. In the future you would want to create a new post outlining your concerns. However, I'm happy that we saw this and I'd love to see how we can assist with getting a technician out to get you set up. I work from home as well and completely understand the need for a reliable service. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

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