We are moving to a new house, and the address is not recognized in your database. I was told service was available, but a ticket had to be put in for the address to be added. It was a 5-7 business day timeline before I was contacted with a confirmation. We are on business day 9, and I am told it would be another 3-4 business days. I'm extremely frustrated as I need to ensure the internet is in place for my kids doing virtual school.