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New Address Not Recognized

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New Address Not Recognized



I am moving to a new home in a new neighborhood and wanted to add the address. I wanted to add the address onto a new xfinity account as I will still be paying for xfinity at my current address. 


Thank you!

Official Employee

Re: New Address Not Recognized

Hi Joydan8. I can assist with reviewing your new address, and submitting a Serviceability request if we need to do further research in order to determine if we can offer service. Please send me a private message and include your full name, complete new home address, and primary contact phone number so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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