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New Account with no confirmation order number

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New Poster

New Account with no confirmation order number

Hello I just joined today and new to xfinity and signed up for an internet provider service. However, I have not received any confirmation email or order number that it actually went through and created. Is there a way to get an order/confirmation number? Thank you. 

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New Poster

Re: New Account with no confirmation order number

same issue. just renewed my contract but didnt get an order confirmation stating speed, price etc.

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Official Employee

Re: New Account with no confirmation order number

Hello Numbertue. We appreciate you visiting and posting on our Forums. I can assist with reviewing your address for pending orders. Please reach out to me via private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: New Account with no confirmation order number

Hi @mjm206

Thank you for letting us know that you're experiencing the same issue. I'd be happy to review your account to see how I can help! I've replied to your private message and look forward to chatting with you soon.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!