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Never Received Order Confirmation Email for My Order

DebbieA1
New Poster
‎01-20-2021 01:08 PM

Never Received Order Confirmation Email for My Order

Where is my order? I placed an order a few days ago and never received an order confirmation email. I want to know when will it will be delivered. I have reached out to your company more than 5 times in the last month. Comcast Xfinity is literally the worst! Not one person customer service rep cares about your account and they love to hang up the call on you.
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ComcastJosephB
Official Employee
‎02-02-2021 11:50 PM

Re: Never Received Order Confirmation Email for My Order

Hello, @DebbieA1, I will be more than happy to check on your order. Just send us a private message with your name and service address so we can follow up on the order. I'm sorry you have not received any communication updates. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/2MuY8S3


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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