Carina100's profile

New Poster

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1 Message

Thursday, November 19th, 2020 11:00 AM

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Needing assistance with my bill

What can I do I lost my job in the start of this pandemic my phone bill was turned off I am not able to call Comcast I need help please

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Visitor

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1 Message

4 years ago

I cannot pay the current bill. Unexpected costs have emptied my account to much less than I need to pay this. How can I get an extension?

Official Employee

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2.2K Messages

Greetings, @user_601f69! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your bill this month, but you have definitely come to the right place for assistance.

 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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