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Need to upgrade to unlimited data.

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New Poster

Need to upgrade to unlimited data.

I NEED to upgrade to unlimited data and there is nowhere I can find to do it right now. It says its unavailable online and I havent been able to get in contact with customer service. ComcastJoeTru can help?

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Expert

Re: Need to upgrade to unlimited data.

@pur3pker131 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Need to upgrade to unlimited data.

Greetings, @pur3pker131! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to add unlimited data to your plan. I know it sure does come in handy not needing to check your data on a day to day basis. I would like to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Need to upgrade to unlimited data.

I'm glad I was able to assist you in getting the unlimited data applied to your account, pur3pker131. If you ever need further assistance don't hesitate to reach out to us.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!