Need to add additional IP address to account

First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;

https://www.xfinity.com/support/rate-card/

It's a PDF.

Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".

If nothing is listed then it's likely to have been discontinued in your local market area.

@terminalv 

You probably should follow up in your thread here instead of starting new threads about this.  @ComcastJoeTru will probably be able to help you again.

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@Again wrote:

@terminalv 

You probably should follow up in your thread here instead of starting new threads about this.  @ComcastJoeTru will probably be able to help you again.

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Yep. Agreed. Thanks .@Again !

You are both correct.  I updated my orignal post yesterday with my current issue.  I only created a new thread because I am not getting any response from direct messages.  This thread can be closed.  Thanks,

No worries ! Thread now being closed.