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Need help with install at newly built home.

Regular Visitor

Need help with install at newly built home.



I'm looking for help with my new install.  The home is new construction.  The lot previously was an empty lot.  Five different technicians have come out to install.  Every time they tell me they cannot install unless maintenace comes out and installs a face plate on the telephone pole across the street, or something along those lines.  The technicians put in tickets to maintenance, and those tickets end up getting cancelled or not resolved for reasons that they cannot explain to me.  I've been told several times that someone would contact me within x days or x hours and I have yet to hear from anyone.  Phone support is not particularly helpful, they just keep sending out technicians who don't have the ability to fix my specific issue.  Is there anything else I can be doing to get this done?


Thank you.

Official Employee

Re: Need help with install at newly built home.

Hi @mp99


Thank you for coming to the Xfinity Forum to get help with completing your installation. We'd be more than happy to chat with you in a private message so we can contact your local maintenance team and help coordinate everything to get your services up and running. Please send me a private message with your full name and the address to where you are getting the service installed. Click on my name ComcastChe, then click Send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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