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Need help from comcast

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Need help from comcast

They have terrible help services.... I have moved from my house and terminated my service with them as of two months ago. The agent on the phone said that I was paid up and closed out at $0. 


I received a text message today with an automated account access code like someone was trying to gain access to my account. So I looked up my old password/username and logged in. Of course, comcast thinks I owe them money... again not true. 


So summation: 1) someone was trying to gain access to my account. 2) for some reason I have a bill. Comcast: solve this problem please. 

Official Employee

Re: Need help from comcast

Hi, df18. That sounds frustrating! I want to help. I'd like to take a look at your account to see what I can do. We should be able to clear everything up for you.


Please start by sending me a PM with your first and last name. To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  


We will go from there!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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