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Mystery secondary user on our account

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Mystery secondary user on our account

I got an email last night saying that  'Our records show that a secondary user on your account recently updated their Xfinity ID.'  A 2nd email said that 'our hotspot' would be active between x hour and xx hour last night.


My husband is the only secondary user and he said he didn't request anything.  We've changed all our passwords but I want to know what's up with this?  What could it be?


Also...really hard to contact xfinity with problems like this...

Official Employee

Re: Mystery secondary user on our account

Hello there, @catmr


I can take a look into your users on the account and see what I can find. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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