Hi Dscharett01. Thanks for visiting and posting on our Forum. Apologies for the frustration and inconveniences caused to you. I would like to offer help by submitting a Damage Claim ticket to our corporate team who can reach out to you directly, so they can review and discuss how we can help make it right. Please reach out to me via private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.