My name is Patrick and this morning when I was checking my emails. I noticed I was locked out of . I had to change the password. I don't remember changing the password last night. In fact I didn't and that's not the only weird thing that's been happening at where I live. I live in Estill Springs, Tn and I live in a trailer court. My ethernet cable that I connect to the modem suddenly quit. It was working fine. I've had to replace that cable twice already. My internet cuts out randomly. I have to use Wi-fi now. I just got the new Microsoft Flight Simulator and it requires a high download speed because it streams the scenery, weather, and flight dynamics in the game. Now I can't use the simulator. I just bought it in August. Comcast is the only half way decent game in town. I've tried satellite internet before and it terrible. I won't ever go back to satellite internet. I have a tech coming in Thursday. I'm about to get tired of this. I've called Comcast and chatted and they cannot solve the problem. I have also have to have a half way decent internet for college because I'm taking online classes. This is about to make me very mad.
XfinityMichaelC
Official Employee
•
3.8K Messages
4 years ago
Greetings, @pburks0001! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you running into with your internet connection. We certainly understand how important it is to have a reliable connection these days. I would like to have a look into the signal to see what could be going on with it. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
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