Hi @MButkus! That's a great question. Thanks for posting to the Xfinity Forums. In most cases, if you're unable to make the changes you want online, customers are advised to call in or chat with an agent who can help find a better promotion. If you've tried and weren't able to find the package you want, or if there weren't many options to choose from, my team and I can help! To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message.