Must I really cancel 20 year service to receive lower cost plans?

[merrianne55]

I've been a loyal customer for more than 20 years. Now that I'm retired and low income, what do I need to do to qualify for the new Internet with free streaming packages? It's insulting that I'm only offered higher & higher plans as mine expire while my kids get everything I have for 20% of what I pay. Is this REALLY how you reward lifelong customers??? Highly offensive and insulting. I'm just going to have to cancel and wait - or go with another company. Extremely poor practices and tactics, if you ask me. 

[ComcastJodie]

@merrianne55 Thanks for the post and your feedback! We understand the importance of keeping in a budget and know times are tough. We do value loyal customers and would very much like to see how we can get this bill lowered. Please send us a message by selecting my profile name and then the "Send us a Message" button.