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Moving to new address, New address not recognized

contactr2m
Regular Visitor

Moving to new address, New address not recognized

Hi, we are moving to new address and closing is on Feb 16th.
We do see the address in the search but once clicked it says address not recognized on the moving request form.

I did talked to an agent through chat and they said they raised a priority request to register the request as Xfinity does serve the area and gave me the request number but i did not receive any email from Xfinity which i was supposed to as said by the agent.

 

Xfinity request  1881273

ComcastStephani
Official Employee

Re: Moving to new address, New address not recognized

Hi there, @contactr2m. Thank you for your interest in starting services at your new address with us! I'd love to look into the request with you further to see what's happening with it. To start, can you please send over a Private Message with your first and last name and your new address? To send a Private Message, please select my username (ComcastStephani) and then select Send Message. Thank you! 


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contactr2m
Regular Visitor

Re: Moving to new address, New address not recognized

Ok, Just sent you private message.

Thanks