I’m moving to a new apartment and wondering how it works with service change. Should I unplug my router and someone will come to my new apartment?
If the new apt has had Xfinity service, then you might be able to 'simply' transfer/move your service online. Log into the Xfinity web site to explore the move/transfer service option. On your move date, you should be able to unplug and move your equipment yourself with no tech visit needed as activation should be remote.