Community Forum

Moving to a new apt

sophiekruger
New Poster

Moving to a new apt

Hi there,

I’m moving to a new apartment and wondering how it works with service change. Should I unplug my router and someone will come to my new apartment?

Thanks,
Sophie
jav6joev
Bronze Problem Solver

Re: Moving to a new apt


@sophiekruger wrote:
Hi there,

I’m moving to a new apartment and wondering how it works with service change. Should I unplug my router and someone will come to my new apartment?

Thanks,
Sophie

If the new apt has had Xfinity service, then you might be able to 'simply' transfer/move your service online. Log into the Xfinity web site to explore the move/transfer service option.  On your move date, you should be able to unplug and move your equipment yourself with no tech visit needed as activation should be remote.

Joe V
(not a Comcast employee, just another paying customer)