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Moving Service web page not working

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New Poster

Moving Service web page not working

Hi,

I'll be moving soon, but when I go to the web page to schedule the transfer of my service, all I see is the '3 dots' continuously blinking. I've tried different browsers with the same failed results (I'm accepting all cookies, ad blocking is disabled).  I have the same problem when I try to get the free Flex/Peacock service.  Maybe because I'm in an apartment?

 

Is there a number I can call where I won't have to wait on hold for 3 hours?

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Official Employee

Re: Moving Service web page not working

Hey @ehovorka

 

Thanks for using the Xfinity Forums to make us aware of the issue you're running into when trying to set up your transfer. No need to call in. I can help! Please send me a private message with your first and last name and the numbers associated with your current service address. To send me a private message, click on "ComcastChe" and then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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