Community Forum

Moving Service web page not working

New Poster

Moving Service web page not working


I'll be moving soon, but when I go to the web page to schedule the transfer of my service, all I see is the '3 dots' continuously blinking. I've tried different browsers with the same failed results (I'm accepting all cookies, ad blocking is disabled).  I have the same problem when I try to get the free Flex/Peacock service.  Maybe because I'm in an apartment?


Is there a number I can call where I won't have to wait on hold for 3 hours?

Official Employee

Re: Moving Service web page not working

Hey @ehovorka


Thanks for using the Xfinity Forums to make us aware of the issue you're running into when trying to set up your transfer. No need to call in. I can help! Please send me a private message with your first and last name and the numbers associated with your current service address. To send me a private message, click on "ComcastChe" and then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!