Community Forum

Moving - Cant believe I pay for this

Highlighted
New Poster

Moving - Cant believe I pay for this

I'm moving. The internet was turned off at my 'moving from' address and does not work at my 'moving to' address. After waiting for an hourish on hold, a nice (seriously) <Edited> man told me that I needed to wait another 1 hr 11 mins on hold to get a work order closed, which would not fix the problem but would get me one step closer..... I have to work and cannot wait (customers expect answers to calls) so I get on chat, and the robot "Xfinity Assistant" was as useful as talking to the neighbors cat. So here I sit, beholden to a <Edited> internet provider in my area, <Edited>, and no internet in sight. I could call and wait another 2ish hours, get disconnected again and get nowhere, or ask for help on the form as a last ditch effort - so here I am. Any guidance on talking to a real human with a potential soultion would be great - <Edited>. Thanks in advance for any help.