According to both the account and my bank information, the bill that was due on the 15th of January was not received or cashed.
I had sent the bill a week prior to that date to ensure that it would not be late. However, it appears that the bill has disappeared because of the postal service for some reason.
What can I do about this?
@swensondaly Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how frustrating and impactful any missing payment for a bill can be. I would love to ensure that we get to the bottom of the missing payment with you. Can you please reach out through private message (find out how to do so with this link https://comca.st/3jdTJ1Z) with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3czQ2lS;