Michael Please help me with my pending tap installation

[matgregoski]

Hi@ComcastMichael ,

I really need your help.  I have been going through a loop of a tap not being installed.  Xfinity is swearing it has been installed.  Technicians arrive and get mad that the tap has not been installed.  I have explained this to no less than 10 comcast employees

This has happened twice and on 8/14/2020 I was promised by the seven Xfinitiy employees (no that is not an exerageration) that I contact that the tap was going to be installed on Friday 8/14/2020 between 8am and 8pm.  I was here all day until 5pm and no tap was installed.  I called customer service at 8pm and was told the tap has been installed but I went and looked at the line and nothing has been done to it. Now a technician is scheduled for Wednesday and I know the exact same thing is going to happen.  He or she will show up and be angry the tap isn't done. 

This has been the most difficult ridiculous situation I have ever dealt with, with any company.  Can you please have a manager call me.  I need internet and this should not be this hard to get done.  

@matgregoski

Thank you.

~Mat

[AJ1981]

I hope that your issue was resolved. How long did it take them to get your job done. I am in a similar situation but have been told by the customer representatives that no timeline can be provided. 

[ComcastGabe]

Hello, @AJ1981! I hope all is well and my reply finds you at a good time. If you can send a private message by clicking on my handle "ComcastGabe" with your name and service address, we can take a closer look at the work in progress.