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j_gantner
Regular Visitor

Mail

I had sent my bill in at the end of December and it never posted and I was changed a late fee. My daughter works at a credit bank and you have no Idea on all the people who had lost checks and I was one of them. If I had corporates info I would of sent this to them. I am not putting a stop payment because it cost 30 dollars and my payment was 39.00. Please look into this for me because a lot of people are very upset. I also do not have much fain our postal service so I am going to start paying online for sure. Thanks for letting me vent:)
ComcastStephani
Official Employee

Re: Mail

Hi there,@j_gantner. Thank you for taking the opportunity to post here in our forums regarding the recent payment issues for your account. I'd love the chance to look into what we can do for you on our end regarding the charges and your account. Can you please send a Private Message my way, so I may further review with you? This may be done by selecting my userID (ComcastStephani) and then selecting Send Message. I look forward to further assisting you! 


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j_gantner
Regular Visitor

Re: Mail

I give up no one wants to investigate it for me on the lost payments in Jan. I was not the only one who Comcast did not recieve payments from the postal service. If you would esclate it and have someone investigat it you would see I was not the only one you did not get payment for. Have a great day and continue with the good service NOT!!!!

ComcastAlyssa
Official Employee

Re: Mail

Good morning @j_gantner and thank you for reaching out to our Digital Care Team on our Forums page. We apologize for the frustrating experience as this is never how we want any of our valuable customers to feel. Our team would be happy to investigate further. To take a deeper dive we do need to collect some private information to get your account pulled up. For security purposes, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!