Solved! Go to Solution.
Hi there,@j_gantner. Thank you for taking the opportunity to post here in our forums regarding the recent payment issues for your account. I'd love the chance to look into what we can do for you on our end regarding the charges and your account. Can you please send a Private Message my way, so I may further review with you? This may be done by selecting my userID (ComcastStephani) and then selecting Send Message. I look forward to further assisting you!
I give up no one wants to investigate it for me on the lost payments in Jan. I was not the only one who Comcast did not recieve payments from the postal service. If you would esclate it and have someone investigat it you would see I was not the only one you did not get payment for. Have a great day and continue with the good service NOT!!!!
Good morning @j_gantner and thank you for reaching out to our Digital Care Team on our Forums page. We apologize for the frustrating experience as this is never how we want any of our valuable customers to feel. Our team would be happy to investigate further. To take a deeper dive we do need to collect some private information to get your account pulled up. For security purposes, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."