Community Forum

Low hanging cable line

Highlighted
Regular Visitor

Low hanging cable line

I have a low hanging, dropping line. It is still connected to the side of house but is now sagging across the road to the pole. I worry a tall delivery or utility truck may hit it.
Highlighted
Official Employee

Re: Low hanging cable line

Hi @ShaneDickson

 

We appreciate you for using the Xfinity Forum to bring this to our attention. My team can contact your local line tech and help coordinate a date to have the line raised. Please send me a private message with your full name, as it's listed on your billing statement. Click on my name ComcastChe, then click Send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Visitor

Re: Low hanging cable line

Hey Che. I received a message that they have scheduled our “new underground cable line” to be installed. This is not what we need. We just need the drooping line tightened back up so it’s not sagging too much. Can you check into this request again please? Thanks!