Hello smcmahon1321. Thank you for visiting and posting on our Forum. I can assist with submitting a ticket to our local Drop Line maintenance team, who can come out and raise the cable line to a safe distance. Please send me a private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.