I'm having connectivity issues. I asked for an agent to call me at a specified time. It was perfect, right on time I received a call. Got connected to an agent, a very nice person named Ann. But the phone connection was horrible. Supposedly she's located "offshore" and apologized profusely. Then she couldn't her me (I could hear her, maybe not perfectly). I don't blame her, I blame her support.
This is the front lines of Xfinity. You need to figure this stuff out. And I continue to be plagued with connectivity issues.
To update this, I never received a call back from the original agent - how does that happen? So now I've had to call the 800-XFINITY line. The automated assistant forced me to do ANOTHER router reset (which has been reset several times already) before I could get connected to an agent. So 10 minutes later, I had to call back again, asked for an agent (the automated attendant saw that the router was reset) and now have been on hold already 20 minutes.