@themuddyllama I am so very sorry to hear that your services were impacted for so long and now you are having continued issues. I know how frustrating any service issues can be. I rely on all of my services and any disruption throws my home into an uproar. Have you had the opportunity to log into our Xfinity Status Center (https://comca.st/2Zwj8uQ) since this started? If you log into your account with your Xfinity ID and select the option to tell us more about your experience. A form may launch to determine if a credit will be applied to the account for you. Making this process super easy for you and saving you a lot of time and effort! I would love to dig further into the account if the above steps do not provide any results and the continued service issues. please reach out through private message (find out how to do so with this link https://comca.st/2Zw90C8) with your first and last name, name on the account if different and service address?
Hi, @cmln1973. Sorry to keep you waiting there. My peer was faster than me with the next post. I would be happy to help you with a credit for your downtime in service. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."