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Lost service for 3 days

cmln1973
New Poster

Lost service for 3 days

Hey I been having issues with my internet the last 3 days, Feb 15-18 2021. Are you guys going to refund/ give a credit for this incovenience?
themuddyllama
New Poster

Re: Lost service for 3 days

I'm in the same boat. Today it came up twice. Once for 30 minutes and the second time for 3 hours. I got a couple hours of work down then it dropped again. Now the system is telling me that my modem is not sending a signal and they need to send a tech out. Yet I cannot get a human in the phone to discuss the issue. Makes me feel bad for the techs as they are also forced to be customer service and are the first human contact for customers having trouble.

Very unhappy and will now be missing ANOTHER business day.
ComcastMichele
Official Employee

Re: Lost service for 3 days

@themuddyllama I am so very sorry to hear that your services were impacted for so long and now you are having continued issues. I know how frustrating any service issues can be. I rely on all of my services and any disruption throws my home into an uproar. Have you had the opportunity to log into our Xfinity Status Center (https://comca.st/2Zwj8uQ) since this started? If you log into your account with your Xfinity ID and select the option to tell us more about your experience. A form may launch to determine if a credit will be applied to the account for you. Making this process super easy for you and saving you a lot of time and effort!  I would love to dig further into the account if the above steps do not provide any results and the continued service issues. please reach out through private message (find out how to do so with this link https://comca.st/2Zw90C8) with your first and last name, name on the account if different and service address?


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ComcastRayana
Official Employee

Re: Lost service for 3 days

Hi, @cmln1973. Sorry to keep you waiting there. My peer was faster than me with the next post. I would be happy to help you with a credit for your downtime in service. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!