Community Forum

Lost connections due to Houston Winter Storm

fallenstar
New Poster

Lost connections due to Houston Winter Storm

Dear Xfinity custom service,

I lost nearly 2 days of internet and TV connection on February 15 and 16 due to the winter storm. I just wanted to know could I get any kind of credit from this outrage?

Thank you

Leon

ComcastTambrey
Official Employee

Re: Lost connections due to Houston Winter Storm

Hello @fallenstar! Welcome to the Xfinity Forums. I'm so glad to hear your services have been returned and we would love to get you credited for your downtime. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!