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Lost Service Due to COVID-19

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Lost Service Due to COVID-19

Good morning,


I recently was required to vacate my apartment for 14 days (which turned into more than 30 days) due to a plumbing issue that resulted in my home being flooded and most of my stuff getting ruined.


More importantly, I was unable to use my Xfinity internet from December until now! 


Unfortunately the service was cancelled despite my communication that I was homeless due to my inept apartment complex's maintenance staff.


Now that I am back home, I still have the TV box that never worked and apparently y'all think I have a modem, so why should I pay you anything?


Just seeing if I can reactivate my internet or should I find someone else in Rohnert Park.


Kind regards,


Official Employee

Re: Lost Service Due to COVID-19

Good morning @pgepro707 and thank you so much for your post. I'm sorry to hear about the plumbing issues in your home, I recently went through something similar and definitely can relate to some of the frustrations you're experiencing! Our team would be happy look into reactivating your account and assist with any equipment concerns you may have. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

I am an Official Comcast Employee.
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