@Jsoliz05 I appreciate you taking the time to reach out to us regarding your service disruption. I truly appreciate your patience and apologize for the delay in our response back to you. I know how frustrating and impactful any disruption to your services can be. I know I would find it frustrating as I am entirely to reliant on my services and connection. I would love to review the account for service credit. Can you please reach out through private message (find out how to do so with this link https://comca.st/3awxuS4) with your first and last name, name on the account if different and service address?