Hi, @Jessaleebee! Thanks for spending your time to reach out to Comcast over our forums page for help with those downed cable lines! We appreciate you greatly for patiently waiting for a response. My team can help! To get started, please click on my handle “ComcastGabe” and send us a private message with your first/last name, address, and best contact phone number. If you wish to call in to speak with one of our phone representatives, please feel free to give us a call at 1800XFINITY. We would love to speak with you!