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Lightning damage claim

ElkoB
Regular Visitor

Lightning damage claim

We have had an exposed orange ground cable (half signal strength, full price) and connectors for over 5 years. Multiple service technicians have come and promised to have it replaced and buried. It’s still there. Over a 5 week period, 3 separate storms produced lightning through cable into house and kill 5 cable boxes 3 modems and 3 TV’s. Multiple service calls and technicians have replaced Comcast equipment, and I have had to purchase new televisions. After many calls, many live chats and many hours wasted on getting multiple ticket numbers, I get nothing but endless run-arounds. Is there supervisor, manager or VIP that can assist this paying customer? Is there a secret number I can call?

Again
Expert

Re: Lightning damage claim

@ElkoB 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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ComcastAmira
Official Employee

Re: Lightning damage claim

Hello @ElkoB, thanks for reaching out to our Digital Care Team through our Forums page. This sounds very unsettling and I offer my deepest apologies for what you have experienced around this. This is absolutely not the kind of service we strive for our customers to receive. I am a national employee and would love to further assist you with these concerns. Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!