Last week, there was a lightning strike in the area which took out everything connected by coax cable to include cable box, modem router, AV receiver, and television. I inspected the side of my house where the Comcast coax cable is and main line cable and splitters were on the ground, not enclosed in a box. The coax cable was bull exposed and not grounded.
I had a Comcast tech come out and he was appalled at the cabling outside. He installed and mounted an enclosure box and grounded the wire. The tech also mentioned about filing a damage claim.
Hello alekslazic, I'd be happy to get your damage concerns addressed. To better assist you could you please send me a private message by clicking on my name (ComcastAmir) and then click "send a message" with your full name and account number?