Lightning Damage Claim

[alekslazic]

Last week, there was a lightning strike in the area which took out everything connected by coax cable to include cable box, modem router, AV receiver, and television.  I inspected the side of my house where the Comcast coax cable is and main line cable and splitters were on the ground, not enclosed in a box.  The coax cable was bull exposed and not grounded.

I had a Comcast tech come out and he was appalled at the cabling outside.  He installed and mounted an enclosure box and grounded the wire.   The tech also mentioned about filing a damage claim.

Please assist.

[Again]

@alekslazic 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

[ComcastAmir]

Hello alekslazic, I'd be happy to get your damage concerns addressed. To better assist you could you please send me a private message by clicking on my name (ComcastAmir) and then click "send a message" with your full name and account number?