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Lightning Damage Claim
Last week, there was a lightning strike in the area which took out everything connected by coax cable to include cable box, modem router, AV receiver, and television. I inspected the side of my house where the Comcast coax cable is and main line cable and splitters were on the ground, not enclosed in a box. The coax cable was bull exposed and not grounded.
I had a Comcast tech come out and he was appalled at the cabling outside. He installed and mounted an enclosure box and grounded the wire. The tech also mentioned about filing a damage claim.
Please assist.
Again
Expert
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31.9K Messages
5 years ago
@alekslazic
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CCAmir
Gold Problem Solver
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7.2K Messages
5 years ago
Hello alekslazic, I'd be happy to get your damage concerns addressed. To better assist you could you please send me a private message by clicking on my name (ComcastAmir) and then click "send a message" with your full name and account number?
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Baseball1132
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3 Messages
4 years ago
We recently encountered a lightning damage incident as well. The lightning took out 3 of the 4 items in our surge protector...the only common denominator here, is that our modem/router, was connected to the t.v. and xbox via ethernet. These three items all became inoperable, with singe marks by the ethernet connection, on the motherboards..our neighbors also have the same exact issue..theres approximately 4 units, all who's electronic equipment were affected by xfinity modems. We think there was a grounding issue that when the lightning hit, it teaced up into the coax, to the router, then through the ethernet cables
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