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Lightning Damage Claim

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New Poster

Lightning Damage Claim

Last week, there was a lightning strike in the area which took out everything connected by coax cable to include cable box, modem router, AV receiver, and television.  I inspected the side of my house where the Comcast coax cable is and main line cable and splitters were on the ground, not enclosed in a box.  The coax cable was bull exposed and not grounded.

 

I had a Comcast tech come out and he was appalled at the cabling outside.  He installed and mounted an enclosure box and grounded the wire.   The tech also mentioned about filing a damage claim.

 

Please assist.

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Expert

Re: Lightning Damage Claim

@alekslazic 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Lightning Damage Claim

Hello alekslazic, I'd be happy to get your damage concerns addressed. To better assist you could you please send me a private message by clicking on my name (ComcastAmir) and then click "send a message" with your full name and account number? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!