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Lied to again by a Comcast manager

JMill724
Regular Visitor

Lied to again by a Comcast manager

In early December I was blatantly lied to once again. This Time by a Comcast manager who called me upon my request for lowering my bill. Not only is my bill substantially higher than the beginning of that conversation...he locked me into a 2-year agreement and after finding that my bill was so much substantially higher I want to disconnect and they're forcing me to pay a $10 per month for a 2-year contract he tricked me into. I am livid. The lack of accountability and moral compass of Comcast / Xfinity workers are staggering...I'm in the real estate business and I do not want any new homeowners to do or deal with what I've dealt with.
Again
Expert

Re: Lied to again by a Comcast manager


@JMill724 wrote:
In early December I was blatantly lied to once again. This Time by a Comcast manager who called me upon my request for lowering my bill. Not only is my bill substantially higher than the beginning of that conversation...he locked me into a 2-year agreement and after finding that my bill was so much substantially higher I want to disconnect and they're forcing me to pay a $10 per month for a 2-year contract he tricked me into. I am livid. The lack of accountability and moral compass of Comcast / Xfinity workers are staggering...I'm in the real estate business and I do not want any new homeowners to do or deal with what I've dealt with.

You should have been sent the contract to read before accepting it.  Did that happen?  If it was sent to you, did you read it before agreeing to it?  If you didn't read it, then you're liable.

 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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JMill724
Regular Visitor

Re: Lied to again by a Comcast manager

You have blatantly lied so many times I will do exactly what I like to do...and I will express it from every platform available. There is zero accountability in your company.
JMill724
Regular Visitor

Re: Lied to again by a Comcast manager

The response from the Comcast employee perfectly sums up what an absolutely disgraceful company that they truly are. Their first line is to defend the lying manager priceless. Because it makes sense I would negotiate a higher bill and then agree to it...that's why I'd spend hours on the phone, correct? you people are brilliant. Accompany your size employing people so poorly educated and frankly just lacking common sense. An absolute disgrace.
Again
Expert

Re: Lied to again by a Comcast manager

@JMill724 

FWIW, I am not an employee and never have been.  However, I did escalate your issue to a Corporate employee who might be able to help you with whatever you choose to do, and if that is terminating all services with Comcast, they may be able to drop the ETF for you.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
ComcastMorgan
Official Employee

Re: Lied to again by a Comcast manager

Hi, JMill724. We understand your frustration about being put into a plan that you weren't completely in agreeance on. To avoid this, we do normally send you an approval link via email or text message any time changes like this are made to your account. We normally cannot even complete the change until you accept/approve the link that shows the new service/terms of the package you were offered. It sounds like despite that, there are still major discrepancies; which we would like the opportunity to look into and help you out with. I can assure you that you came to the right place for help, you are in good hands and we're here for you. To get started, please send me a PM with your first and last name. We will continue from there. Thank you!

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Talk soon.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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