In early December I was blatantly lied to once again. This Time by a Comcast manager who called me upon my request for lowering my bill. Not only is my bill substantially higher than the beginning of that conversation...he locked me into a 2-year agreement and after finding that my bill was so much substantially higher I want to disconnect and they're forcing me to pay a $10 per month for a 2-year contract he tricked me into. I am livid. The lack of accountability and moral compass of Comcast / Xfinity workers are staggering...I'm in the real estate business and I do not want any new homeowners to do or deal with what I've dealt with.
You should have been sent the contract to read before accepting it. Did that happen? If it was sent to you, did you read it before agreeing to it? If you didn't read it, then you're liable.
FWIW, I am not an employee and never have been. However, I did escalate your issue to a Corporate employee who might be able to help you with whatever you choose to do, and if that is terminating all services with Comcast, they may be able to drop the ETF for you.
Hi, JMill724. We understand your frustration about being put into a plan that you weren't completely in agreeance on. To avoid this, we do normally send you an approval link via email or text message any time changes like this are made to your account. We normally cannot even complete the change until you accept/approve the link that shows the new service/terms of the package you were offered. It sounds like despite that, there are still major discrepancies; which we would like the opportunity to look into and help you out with. I can assure you that you came to the right place for help, you are in good hands and we're here for you. To get started, please send me a PM with your first and last name. We will continue from there. Thank you!
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.