Late fees

[alasser7]

I pay my Comcast bill by auto pay with my credit card. I recently had to replace the card so payment was not made for 2 months. I have asked multiple times with your chat service to see if the late fees can be removed and only get an automated answer that does not answer my request. I have always paid the bill on time. Can these be remove on a one time basis?

[ComcastJoeTru]

Hello alasser7. We appreciate you visiting and posting on our Forums. I can assist with reviewing your account and the late fees you were charged. Please send me a private message and include your full name and service address so I can assist you.