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Late fee

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New Poster

Late fee

Did not receive my text reminder, and now I am being charged a late fee. I don't believe this is fair, since I rely on those monthly text reminders to pay my bill on time.
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Official Employee

Re: Late fee

Hi there, KMR1. That's interesting you didn't receive the text reminder. Please send me a PM with your first and last name so I can see what I can do to help.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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