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Late charge for 9/27/20 bill

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New Poster

Late charge for 9/27/20 bill

Comcast sent my monthly email about my bill on 10/1/20 but my bill is due on 9/27/20. They billed me a $10.00 late charge & sent a letter thru the mail when I am on paperless billing. I think this is really bad customer service when people are losing their jobs due to Covid!
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Official Employee

Re: Late charge for 9/27/20 bill

Welcome to the Xfinity Forums, @Jmodonn66! Thank you for sharing the details of your billing issue. I can definitely understand why this would be concerning and would like to review your account to see what happened, and how I can help make this right. Please send me a private message with your full name, as it's listed on the billing statement. Click on my name ComcastChe, then click Send a message. 


I am an Official Comcast Employee.
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