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Katy Winter Storm

Regular Visitor

Katy Winter Storm


My internet went out Sunday evening til Wednesday night. I would like to know how to get credit back for those days. 

Official Employee

Re: Katy Winter Storm

Welcome to the Xfinity forums, @sonnguyen9318! Thank you for taking time to reach out to us here for support with a credit for the downtime. Please send me a Private Message with your name and address so I can access your account and help.


To send a private message, click my name " ComcastEmilyS", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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