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Katy Winter Storm Credit

New Poster

Katy Winter Storm Credit

I would like to request a credit for internet outage on 2/15,2/16, 2/17. How do I get a credit on my bill?

Official Employee

Re: Katy Winter Storm Credit

Thank you for reaching out to us on our forums page. We know what happened down in Texas and surrounding areas affected so many, and we're here to help. Xfinity is prepared for any storm, no matter where in the country;


I see that you have already sent me a PM and I will follow up with you there. In the meantime, I would like to remind you that sending unsolicited private messages to anyone here on the forums is a direct violation of our forum guidelines. Please be sure to review those guidelines and keep them in mind for the future. ❤️

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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