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Hello, @BigBadAmerican, I will be happy to take a closer look at your account and service in the area. Just send a private message with your name and service address when you have a chance. Do you use the Xfinity My Account app? You will be able to check the latest update from the Overview section. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3k7233R
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
