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Katy Service Outage Timeline

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Katy Service Outage Timeline

Is there any timeline at all for when service will be back. This is day 5 of no service with no word on when it will be back up.
Official Employee

Re: Katy Service Outage Timeline

Hello, @BigBadAmerican, I will be happy to take a closer look at your account and service in the area. Just send a private message with your name and service address when you have a chance. Do you use the Xfinity My Account app? You will be able to check the latest update from the Overview section. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference.


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